JOB TITLE: Shift LeaderTWO POSITIONS AVAILABLE: SHIFT LEAD - OUTLET OR SHIFT LEAD - WAREHOUSE/POST RETAILPOSITION PURPOSE
Shift Leaders are expected to assist the store management team in carrying out daily management responsibilities. Areas of responsibility include but are not limited to supervising employees and assisting with task completion as necessary, ensuring performance and production goals are met, assisting with a positive customer and donor experience.JOB FUNCTIONS
Through words and actions support Chattanooga Goodwill's Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
Punctual and dependable attendance.
Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
Develop, train, coach and support store associates for career growth within the organization.
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency's safety and security policies and procedures.
Greet, assist, and provide excellent customer service to donors and customers.
Assist and resolve any complaints and communicate complaints and issues to the management team.
Maintain proficiency for tasks required in all workstations.
Monitor and maintain overall store appearance and housekeeping to agency standards.
Perform and assist in all functions completed by store personnel.
Support in maintaining all company records and reports accurately and in a timely fashion.
Attend all meetings and training as required by the agency.
Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
Perform other duties and projects as assigned.
KEY KNOWLEDGE AND EXPERIENCE
High School degree or GED, preferred.
Prior retail experience or customer service/ relations experience preferred.
6 months supervisory experience preferred.
Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
Must be proficient in Microsoft Office.
Must be able to adapt to growth and a changing environment within the Agency.
Ability to complete and maintain: CPR and First Aid certifications.
Reliable transportation and communication required.
Must be available to work during operating business hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.
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