[JOB TITLE:[ Front Desk Receptionist[POSITION PURPOSE
[The Front Desk Receptionist will play a vital role in creating a positive first impression for our organization. You will be the first point of contact for visitors and callers, providing exceptional customer service and assistance to visitors, employees, and clients. Your professionalism and ability to manage multiple tasks will contribute to the smooth operation of our office.
[JOB FUNCTIONS]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}
Through words and actions support Chattanooga Goodwills Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
[Greeting and welcoming:]{arial",sans-serif"=""}
Greet visitors, vendors, clients, and employees with a friendly, welcoming, and professional demeanor, ensuring a positive first impression.
Maintain security by following check-in/check-out procedures. Maintaining a logbook for check in/check out and issuing visitor and vendor badges. Notifying appropriate recipient of visitors arrival.
Answer incoming calls promptly and professionally, directing calls to appropriate recipient or department.
Providing excellent customer service and maintaining a professional and friendly tone in all interactions.
Maintain a neat and organized reception area, creating a professional and inviting space.
[Administrative Support:]{arial",sans-serif"=""}
Opening and closing of the front reception area.
Manage incoming and outgoing mail. Maintain and log all incoming packages and notify appropriate recipients of packages.
Provide clerical and administrative support for various departments to include printing, copying, mailers, etc., as directed.
Support New Hire Orientation (NHO) as/when directed.
Assist in the setup and cleanup of conference rooms for meetings as required.
Maintain and approve calendar requests, ensuring efficient use of time slots.
Maintain car check out process ensuring all policies, procedures, and guidelines have been followed. Maintain calendar requests for reserving a vehicle, as well as check out/check in logbook. Notify supervisor if any car issues are reported. Ensure all keys are locked up when not in use.
Maintain employee directory, ensuring contact info is up to date.
Maintain regular attendance and punctuality to ensure that the front desk is operating in an efficient manner.
Other duties as assigned.