Vacancy caducado!
Account Service Manager or Manager Sr. - Remote - PS21508Location: United StatesNewField: SalesRequisition #: PS21508Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating
greater access to care for our members, greater value for our customers, and greater health for our communities. Join us
and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means
more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.These positions are within the operations team in Program Integrity working on Anthem’s ASO Aligned Incentives Program.This program is designed to:
Unlock additional revenue for Anthem via a shared savings model for Program Integrity solutions
Enable reinvestment in Program Integrity innovations and enhancements to drive prepayment and recovery savings for clients
Position Anthem at market parity with other cost containment competitors in structure
Responsible for providing highly advanced customer service representation and strategic planning for major accounts and serves as a lead for assigned accounts and unit.Primary duties may include, but are not limited to:
Provides strategic planning and account management for large accounts.
Directs and manages the administration of contractual requirements and obligations.
Manages the new and renewal implementation process for accounts.
Interfaces with operations to ensure smooth delivery of services.
Maintains ongoing account relationships at multiple levels throughout the customer's organization
Makes recommendations for improvements to meet customers' expectations.
Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues.
Coordinates open enrollment meetings, renewal process and training sessions.
Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
Provides guidance or expertise to less experienced account service managers.
Makes routine account visits.
BA/BS; at least 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background
Travel may be required
Excellent presentation development and delivery are a must
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and
is a 2018 Diversity Inc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit
us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Vacancy caducado!