Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.  The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.   Duties and Responsibilities: 
·       Respond to internet inquiries with courtesy, accuracy and professionalism. 
·       Promptly and accurately enter all customer inquiry data into the CRM. 
·       Generate sales appointments. 
·       Conduct phone surveys to assess customer preferences and quality of experience.
 ·       Effectively utilize lead management tools. 
·       Compile all necessary reports, forms and other documentation on a timely basis. 
·       Perform other job-related duties as assigned. 
·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Qualifications:   
·       Excellent verbal and written communication skills. 
·       Strong MS Office Suite computer skills.
 ·       Ability to work independently and as part of a team in a fast-paced environment. 
·       Ability to work in call center environment. 
·       Strong organizational and time management skills.
 ·       Ability to read and comprehend rules, regulations, policies and procedures.