Job Details

ID #4238878
Estado Tennessee
Ciudad Anycity
Full-time
Salario USD TBD TBD
Fuente DXC Technology
Showed 2020-06-27
Fecha 2020-06-28
Fecha tope 2020-08-27
Categoría Etcétera
Crear un currículum vítae

Associate Field Technician

Tennessee, Anycity 00000 Anycity USA

Vacancy caducado!

Job Description:Essential Job Functions

Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

Instructs customers in the operation and maintenance of systems/equipment.

Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Acts as a liaison with customers on administrative and technical matters for assigned projects.

Performs analysis and prepares reports on system problem trends and issues.

Basic Qualifications

High school diploma or G.E.D.

Four or more years of field support experience

Experience working with the company's hardware, software and equipment products

Experience working with customer technology and support requirements

Other Qualifications

Good interpersonal skills to work with customers and other unit personnel

Good analytical and problem solving skills

Good communication skills

Good time management and organizational skills

Ability to resolve hardware and equipment problems

Willingness to travel

Work Environment

Office environment

May require weekend work

May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

Vacancy caducado!

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