Transportation Manager

RESPONSIBILITIES AND DUTIESManage and coordinate the Delivery and Service department, including formulating policies, programs, and procedures for schedules, rates, routes, backhauls, and assignment of drivers and vehicles.Build and maintain positive customer relationships, manage customer service complaints, and ensure compliance with federal, state, and company policies, local laws, and transportation regulations.Lead the D&S team by recruiting, hiring, training, and developing team members. Conduct performance appraisals, manage turnover, and resolve employee relations issues.Prepare and manage the annual D&S department budget, approve payroll, and identify cost-saving opportunities through route analysis and scheduling optimization.Ensure DOT compliance by managing driver schedules, monitoring hours of service, maintaining driver qualification files, and overseeing random drug testing.Conduct route observations to ensure drivers perform their duties safely and in accordance with company and DOT standards.Generate and analyze D&S-related reports, including backhauls and weekly key indicator summaries.Manage fleet image and maintenance, including auditing and approving invoices from the leasing company.Participate in Leadership & Development training sessions and provide ongoing operational and technical training for team leaders from other facilities.Investigate and document all accidents/injuries to determine preventability and implement safety measures.Perform other duties as assigned by the Operations Manager and/or Director, including supporting the 24-hour operation as needed.