The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Level 3 Technicians will be expected to coach and mentor more junior technicians. The goal is to ensure system up-time and efficiency. Location: Rapid City, SD Job Duties · Can independently troubleshoot and repair complex issues · Can program more than one system · Perform system back-ups and install appropriate updates and patches · Run one-off problems, scenarios, and integrations based on the needs of the customer · Program fire control panels· Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications) · Complete required documentation for work performed or other contractual obligations · Proper use of safety personal protection equipment · Security and other clearances as required by customer Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.YOU MUST HAVE 2+ years of fire alarm experience Some field installation/service experience Completed preventative maintenance on systems internally or externally Ability to work independently 75% of the time High School Diploma or equivalent Ability to travel throughout the service area, with occasional overnight stays Valid Driver’s License and driving record acceptable to Honeywell NICET I Certification WE VALUE
Previous industry experience
Previous technical/installation experience
Previous customer service experience
Good written and oral communication
Ability to follow instructions and identify mistakes
Bachelor degree or technical/professional certificate
Good presentation skills
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.