Senior Manager Experience Design

As the Senior Manager Experience Design, you will lead the strategic direction and delivery of exceptional customer experiences across digital channels and broader service ecosystems. Reporting to the GM Digital and leading a team of 5 direct reports, you will:Translate intent and insight into scalable digital experience principles, frameworks and interaction patternsMentor and guide a team of UX & UI designers, setting the strategic direction for digital touchpointsEnsure all experiences are intuitive, accessible, and aligned with customer needsLead service designers in applying customer insights, journey mapping, and design thinking to identify opportunities for innovationEvolve and govern the digital design system for consistency and scalability, leveraging opportunities for AI-driven efficiency.Facilitate agile squad delivery, oversee design processes, and ensure consistent application of design systems and standards.Monitor and analyse digital experiences, using data-driven insights to optimise user experience and drive engagement.Foster a culture of experimentation, staying ahead of emerging trends and technologies, including AI. What You'll BringBachelor’s degree in design or a related fieldMinimum 10 years’ experience in digital design, including mobile app designMinimum 5 years’ experience delivering in agile methodology.Proven leadership experience managing design teams and overseeing digital projects in an agile delivery environmentStrong background in digital UX/UI design across web and mobile platforms.Deep understanding of human centred design, design thinking, and end-to-end service designProficiency in design tools such as Figma; familiarity with research and journey mapping toolsStrong analytical skills, with experience in data-driven decision-making and performance optimisationExcellent leadership, communication, and stakeholder management skillsStrategic thinker with strong problem-solving ability and attention to detail What's in it for you?At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!Progressive flexibility, leave and well-being benefits to balance all of life's prioritiesTravel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and ResortsComplimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much moreDiscounts on a range of NRMA personal insurance products including car, home & travelGrow, progress or relocate your career and move around the NRMA Group or different locations with us. Know You BelongWe’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.As part of our recruitment process, successful applicants will be required to complete pre-employment checks.Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.