Settlements Officer

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.Purpose of your roleReporting to a Settlements Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.What you doPerforming daily incoming payments reconciliationsPerform outgoing payment processing operations and payment exceptionsServe as contact for internal and external stakeholders, while responding to and escalating issues appropriatelyPerform unallocated funds procedure and processesAnalyze and drive to completion open items as they relate to payments and investigation activitiesCustomer and bank liaison as needed for investigation of payment instructions or location of fundsContinually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirementsEnsure policies and procedures are followed to mitigate risk and fraudLiaise with financial institutions and assist in payment resolutionCommunicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvementEnsure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controlsEnergize and inspire colleagues – generating excitement, a sense of pride, and a drive to excelBuild and maintain relationships at all levels both within and outside the organizationIdentify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverablesWork together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing teamMonitoring of internal and customer email mailboxes and responding in a timely mannerAssist with ad-hoc projects and IT change requests