Senior Process Specialist

NOTE  Due to the nature of work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian Citizen residing in Australia.What you get to do in this roleProcess Mapping, Value Chain Analysis, KPI management and reporting, Establish Business Value Outcomes, get hands on and guide ServiceNow teams to Operational Excellence.Perform Continuous Improvement exercises, identifying and removing waste within our internal processes, and executing operational improvement opportunities that will delight our customers.Aid Compliance teams engaged in Audit, Documentation, Training, Risk Assessment and other Compliance related deliverables.Manage issues arising from failed audits to ensure successful execution of related tasks.Support and or participate in the delivery of new or updated services and infrastructure to increase productivity and enhance the end user experience.Build relationships with the partner teams to collaborate, design and develop innovative approaches, capabilities, and superior solutions for customer support ranging from simple to complex.Develop key performance indicators to measure success within technical domain.