Concierge Team Leader

Are you an expert at creating unforgettable first impressions? Do you thrive in hospitality and love engaging with people? Do you naturally lead by example?Mercure Sydney is on the lookout for a Concierge Team Leader to become part of our energetic and welcoming team.Your responsibilities will include:Providing outstanding, personalised, and engaging service to make every guest feel at home.Serve as Mercure Sydney’s brand ambassador, delivering expert local insights and tailored recommendations to elevate the guest experienceCurate exceptional concierge services, ensuring seamless arrivals and personalized recognition for VIP guestsCollaborate closely with Front Office leadership to support smooth daily operations and guest satisfactionTrain, mentor, and motivate the concierge team to consistently provide outstanding, guest-focused hospitalityContribute to revenue generation through strategic service offerings and upselling opportunitiesChampion a service-first culture, creating memorable experiences at every guest interactionAssist the porters in delivering guest’s luggage to and from the guest’s room on arrival and departureAbility to lift, push and pull large objects up to 23kgs