Guest Service Agent

We are looking for a talented and professional Guest Service Agent to join our wonderful Front Office team on a Full Time basis. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.Key duties include:Provide passionate, knowledgeable and friendly service to external and internal guests at all timesAssist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and featuresCheck guests in and out of the HotelHandle guest enquiries and provide information and assistanceCollect payment of accounts and issue invoices accordinglyCommunicate with other departments to ensure relevant information is communicated between departmentsAssist in maintaining a safe and secure environment for guests