Hotel Manager

Primary Responsibilities  Business PerformanceSupport the annual budgeting process and financial forecast for the operations departmentsEnsure that all operations departments are maximizing revenue and profit potentials while minimizing costs and staying within budget guidelinesAnalyze monthly P&L and month-end reports, identify deviation from business plan goalsGather and report financial information to the General Manager OperationDevelop, recommend, implement and manage the operational department’s annual and long term goals Conduct daily briefing with management on current key activities Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations Evaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessary Anticipate and address guest issues, establish proactive processes to promote guest satisfaction Communicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attention Represent the Brand in projecting a credible image to the market, residents and colleagues alike Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives Help to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelines Be visible around the hotel and show an active interest in our colleagues’ welfare Help and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representative Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications Team Management Manage performance issues that arise within the operational departments. Train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers Assist General Manager with interviews, selection and recruitment of operations departments management team Identify and develop team members with potential Conduct performance review and manages performance issues that arise within the operations departments management team Constantly monitor team members performance, attitude and degree of professionalism