Service Invoicer

Are you detail-oriented with a knack for customer service? Do you thrive in a fast-paced environment where accuracy and communication are key? Join the Truck Centers, Inc. team as a Service Invoicer, where you’ll play a critical role in ensuring our customers and team members experience seamless service operations.As a Service Invoicer, you’ll review completed repair orders (ROs) for accuracy, ensure they align with company, OEM, and warranty guidelines, and work directly with customers and our Warranty team to finalize payments. This role requires top-notch organizational skills, a solutions-focused mindset, and the ability to build rapport with customers.What You’ll Do:Ensure Accuracy: Review repair order packets to confirm all documentation is complete and adheres to company and OEM warranty requirements.Collaborate: Work closely with technicians and team members to address discrepancies in estimates, repair orders, and tech notes.Process Returns: Oversee the processing of parts returns, ensuring proper documentation and workflow.Customer Support: Communicate with customers to answer questions, resolve billing and warranty concerns, and guide them through the Service workflow with professionalism and care.Invoice Management: Confirm labor and parts charges for accuracy, send invoices to customers for payment, and organize completed ROs according to company policies.Warranty Expertise: Look up and apply warranty guidelines and ensure compliance with company and OEM policies.Continuous Improvement: Monitor customer satisfaction and proactively address concerns to maintain high service standards.