Help Desk Manager

Description We are recruiting for the role of a Help Desk Manager in Sioux Falls, South Dakota. In this crucial position, you will be managing the daily operations of our help desk team that handles T1/2 incidents, ensuring customer issues are resolved in a timely and effective manner. You will also play an instrumental role in optimizing our support processes, leading a team of support technicians, and maintaining a high level of customer satisfaction. Please apply now, call 319-362-8606, or for immediate response email your resume direct to myself: Shawn M Troy - Technology PRactice Director with Robert Half (additional contact information on LinkedIn). Responsibilities Oversee the daily operations of the help desk team to ensure efficient and effective customer support. Manage T1/2 incidents, ensuring that they are resolved in a timely manner. Take the lead in optimizing support processes to improve efficiency and customer satisfaction. Manage a team of support technicians, providing them with guidance and support as necessary. Maintain a high level of customer satisfaction by ensuring that all customer issues are resolved properly. Use your knowledge of Citrix Technologies, EO/IR systems, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, and Microsoft Windows to improve our help desk operations. Monitor the team's performance, providing feedback and coaching to improve their skills and performance. Collaborate with other teams and departments to improve customer support across the organization. Stay up-to-date with the latest trends and developments in the industry to ensure that our help desk operations are in line with industry standards. Develop and implement strategies for improving the overall efficiency and effectiveness of our help desk operations.Requirements Must have a minimum of three years of experience as a Help Desk Manager or similar role Excellent knowledge of Microsoft and Active Directory Familiarity with computer hardware and configuration management Experience in deployments and deskside support Proficient in Microsoft Windows Exceptional problem-solving skills and ability to make quick decisions under pressure Excellent verbal and written communication skills Demonstrated ability to lead and manage a team Must have the ability to handle confidential information responsibly Strong organizational skills and the ability to prioritize tasks efficiently.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .