The Reception Specialist is responsible for handling and routing inbound telephone calls and emails to the appropriate employee promptly and accurately. The Reception Specialist is also responsible for handling walk-in traffic and ensuring it is directed to the proper staff. Their duties include:
In Person Clients - Our Reception Specialist is the first person our clients see when they come to get their mail, so it is important to greet them with a smile and a friendly hello.
Clients Calling In - When clients call, pull up their information both on the Master List and the Dashboard by using their PMB number.
When clients receive vehicle tags/registrations, titles, and license plates - Someone from the mailroom will bring them to the front office so reception can email the client requesting further instructions regarding where and when to forward.
Efficiently direct calls to the respective department
Keep a record of phone calls to confirm calls were correctly received and handled.
Maintain a pleasant demeanor when dealing with clients either in-person or on the telephone.
Take payment information for mailboxes and vehicle registration.
Complete mailbox checks for clients and charge them.
Help process new client sign-ups
Start the box close process.
Social Media
o Create ads and captions for social media posts.
o Post ads 2-3 days per week
Hours are 9:00 am - 1:00 pm Monday through Friday.