Location: Sioux Falls, SD
Shift: Various shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Bilingual skills (English and Spanish) are required and compensated in the form of a 10% differential.
Apply Here: https://careers.firstpremier.com/job/21845733/bilingual-customer-retention-representative-onsite-or-remote-sioux-falls-sd/?utmsource=Craigslist&utmmedium=Display&utmcampaign=PREC-3220-2025-SST-18725&utmcontent=BilingualSiouxFalls#gtm-jobdetail-desc
Work Site
This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating
Shift Options
Full-Time: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
Part-Time: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
About the Role:
- Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
- Utilizes the outbound dialer on various call types.
- Utilize various retention techniques to maintain our account base.
- Maintains accurate account records.
- Reports unusual account/application activity to management
- Maintains department standards as approved.
Training:
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for future success!
Pay:
- Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.
- Top performers can earn monthly incentives based on performance.
- Contest money available through daily, weekly, and monthly Level Up competitions.
- Career path from Associate I to Associate IV – each step earning an increase in pay!
- Earn up to an additional $3.78/hr. when working non-traditional hours.
- Shift differential up to 20%
- Bilingual skills will be compensated in the form of a 10% differential.
Competitive Benefits Package:
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture:
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
-Career advancement opportunities is a way PREMIER leaders show they care.
-Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
DISCLOSURE:
First PREMIER Bank and PREMIER Bankcard are Equal Opportunity and Affirmative Action Employers and do not discriminate minority/sex/disability/vet/any protected status.