Lobby Ambassador

Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests.To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.Ensures that all guests are greeted upon the arrival & departure of the hotelOffer consistently professional, friendly, warm and engaging serviceCoordinate and manage communication between guests and staffBe available for guests at all times as a point of contactEnsure sufficient stocking of welcome beverage and welcome troleyProvide friendly and courteous service to guest and respond promptly to all requests and inquiries at all timeResolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up