Veterinary Customer Service Representative

Are you passionate about animals and providing exceptional customer service? We're seeking an enthusiastic and compassionate Veterinary Customer Service Representative to join our team in Santee, South Carolina. In this role, you'll be the friendly face and helpful voice of our veterinary practice, ensuring smooth daily operations while providing outstanding support to our clients and their beloved pets.Greet clients and their pets warmly, creating a welcoming atmosphere in our clinicAnswer phone calls and emails promptly, addressing inquiries and scheduling appointments efficientlyCheck clients in and out, process payments, and review invoices accuratelyMaintain a clean, organized, and inviting reception areaTriage client concerns and direct them to appropriate staff membersOffer emotional support and clear communication during sensitive situationsAssist with inventory management and ordering supplies as neededCollaborate with the veterinary team to ensure seamless patient careHandle medical records with attention to detail and confidentialityEducate clients on basic pet care, preventive measures, and clinic policies