Front Office Manager

Oaks Cypress Lakes Resort, a stunning property based in Hunter Valley are looking an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.Key Responsibilities Include:Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.Meeting guests and customers when they arrive and ensure they are settled in their roomsMaintaining professional, open and honest communication to assist guests and make accurate bookingsGuide & support the team in providing outstanding guest welcoming and experiences.Ensuring that all daily tasks are completed accurately and in a timely mannerResolve & respond to guest complaints in a timely and professional manner. Maintain accurate guest accounts and assist with daily reportingEffectively manage team roster to meet budgets.