Job DescriptionPSMs will build and maintain a long-term partnership with specific Oracle partners to ensure they can successfully implement Oracle Health platforms for customers. Responsible for creating, nurturing, and maintaining a high level of collaboration and cooperation with Oracle partners in a fast-paced dynamic environment.PSM work is non-routine and often very complex, involving the application of advanced technical/business skills in areas of various industry specializations. Seven to Ten+ years of professional experience recommended. Demonstrated experience in software implementation, professional services delivery, or partner/client-facing relationship experience. Understanding of various technical architectures and operating systems and industry experience is desired.Career Level - IC5ResponsibilitiesThe Partner Success Manager will drive customer success outcomes enabled by Oracle Health as implemented by Oracle Systems Integrator Partners. The Partner Success Manager will investigate, analyze, supervise, lead, and provide quality control oversight of Oracle Systems Integrator Partner delivery to customers. You will become familiar with partner go-to-market and service-delivery strategies that are across all of Oracle’s cloud tech offerings. While the job includes components of traditional PMO responsibilities, most of the work is a direct focus on building the quality of our partners’ customer deliveries of Oracle products.Note: This is NOT a sales job. This is a post-sales role, guiding and improving the partner in their post-sale implementation of Oracle products. Product implementation experience is required.This role will be accountable for:Global ownership, development, measuring and leading Oracle’s partner implementation and service-delivery strategies for Oracle Health platforms.Supervise and measure the health of Oracle’s partner applications relationship through metrics, governances and dashboards that report on implementation success, project health, consulting team preparation, strategic investment in their Oracle service-delivery practice, partner solutions/initiatives, account planning outcomes, and joint investments.Use operational data and a global strategy to drive favorable partner behavior intentionally and proactively.Work closely and influence Oracle Health leaders in product development, sales, marketing, alliances, business development and other business partners.Reporting and presenting on business planning and business reviews, supporting leadership meetings, promoting business development including review of new investments, working on strategic operational initiatives, account alignment/follow through, etc.Use the partner relevant experience to ensure customer success while implementing Oracle Health solutions.Set unified governance for leading and measuring customer success associated with partner strategy.Identify steering committee (participants, roles, responsibilities).Defining metrics.Build and lead operational cadence with updates.Align with multiple Oracle Lines of Business on various partner strategies.Implement and report in alignment with Field Sales, A&C, GBU, Development and Marketing.Preferred skills & experienceThe Partner Success Manager will have experience in consulting services roles preferably in software/cloud services and delivery. Ideally, s/he will be a creator, builder, analyzer, optimizer – someone who instinctively analyzes strategy and software implementation standard methodologies to resolve how to make them better.More specifically, s/he will have the experience described below:· Software Implementation & strategy: Will identify and drive the right opportunities for Oracle to innovate, transform, and differentiate. Able to make difficult tradeoff decisions· Excellent communication and cross-functional teamwork skills. Able to handle complicated meetings with internal and external senior executives· Hands-on – not just a leader/talker but also wants to roll up her/his sleeves to get the job done· Technical proficiency and business acumen· Preferred personal characteristics and leadership skills· Entrepreneurial spirit· Creative problem solver able to shape compelling solutions with Oracle’s partners· A highly collaborative leader who can navigate different personalities, work well in teams, and construct win-win scenarios· A strong focus on ownership and execution. An executive with the appropriate level of drive and “toughness” to optimally lead in a fast-paced environment, ensuring results and deadlines are achieved· A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought· An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization· Focuses on actions and outcomes; driven to over achieve· An exceptional communicator who can write, present and optimally adjust messages to meet individual audiences and organizations. Notably, strong client oral communication skills (present proposals to clients in a compelling way)· Previous experience and understanding of Systems Integrators preferredDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $50.48 to $95.91 per hour; from: $105,000 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer