Associate Director - Technology Strategy & Transformation

Main Purpose of JobThe main purpose of the job is to drive the implementation of strategy, revenue generation and business growth for the Technology Strategy and Transformation business. The successful person will focus on the management and delivery of client engagements, as well as sales and practice development.Key responsibilities Strategic relationship development with key clientsBold play eminence creationMarket leadershipIndustry capability developmentTeam leadershipKey Performance AreasStrategic Impact Give meaningful input into the development of strategy of the Service Line / Business Area in relation to specific area of expertiseImplements the strategy within area of business through detailed plan including:Client targets to achieve revenueMarketing planPeople plan to deliver on goalsCommunication planContingency plan for possible additional resources e.g. contractorsTracking of plansIdentifies innovative solutions to enhance / renew service offerings to marketHeads up sales presentation teams for new and retained businessLeads negotiations with clientsActively identifies multiple sales opportunities and leads pursuit processLeads/contributes to preparation of proposals/tenders and presentationsBuilds relationships across service lines for cross-selling opportunities and combined engagement pursuitsDrives own client portfolio and profitable book of businessClient Impact: External / InternalMaintains high level oversight of client projectsDevelops productive, credible and trusting relationships with current and targeted clientsDevelops a network of senior-level internal relationships across Deloitte to understand other business unit offerings and market own areaEstablishes and maintains strong relationships with business leaders across industries.Operational EffectivenessValidates all SLA’s are in place and signed off by all partiesOversees engagement risk to ensure all required documentation and processes are completed as required by RILDirects and manages complex client engagements and maintains high level oversight of all projectsAnalyses weekly/monthly reports from senior managers and approves process changes / innovative solutions on issues arisingDrives Deloitte values of exceptional service to clients, growing the firm’s brand and talent developmentDevelopment/Growth of Team Identifies and recruits’ suitable talent for team, balancing correct levels and numbersMaintains succession plan for every senior/critical resource, depending on the profile / need expertiseMentors and develops team members on an ongoing basis and empower existing senior managers/leadersMaintains close working relationship with key talentMaintains own development and knowledge in specialised area and businessDemonstrates commitment to transformation agenda of the firmBudgets / ProfitabilityManages margins effectively through correct budgeting, pricing and profitability managementMonitors that time and expenses to engagements are recorded and submitted weeklyNegotiates pricing for engagements to ensure profitability whilst maintaining client interestsManages WIP – billings and cash collectionsSpecialised competencies:Sets Strategy and Drives Delivery Excellence for Technology Strategy & Transformation:Ability to lead client through end-to-end design and delivery of forward looking, holistic, and business-aligned Technology Strategy, Enterprise Architecture, Operating Model and technology system selectionOwns end-to-end delivery of enterprise-level technology and Technology programs, including requirements, supporting strategies and architecturesUnderstands the interlinks between the sub-offerings at a technical level to enhance market presenceAdopts a holistic view when recommending solutions, leveraging leading practices to align technology strategy with business strategy and specific industry issuesAnticipates risks, opportunities, and broader organizational implications of proposed recommendations, and proactively define mitigating solutionsLeads stakeholders in building executive-level support and organizational buy-in to help enable and sustain the proposed programsBuilds a brand within a chosen domain and industry and is regarded internally and externally as a subject matter expertStays current on market trends and regulations and anticipates risk / opportunities; advises client accordingly.Sets Strategy for ServiceNow Engagements:Lead the design of the client’s ServiceNow strategy and operating model and ensures proper alignment between the business strategy and the supporting IT strategy throughout the developmentStay current on emerging trends and technologies within the ServiceNow space and uses to drive innovative solutions based on client’s desired functionality, improve the user experience and enhance IT service deliveryLead the architecture components of the work to design the client’s architecture blueprint, across the various layers (business, integration, data, application, security, infrastructure) leveraging ServiceNow’s product suiteLead a team to develop a robust ServiceNow implementation and defines integration points with the broader business.