National Customer Service Centre Team Lead

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover the opportunity to join Orrcon Steel’s National Customer Service Centre in Gillman SA as a Team Leader. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands.Our customer centric team at Orrcon has a passion for service and team interaction, they represent the face of the business and always have the customer at the heart of everything they do. In this role, you will bring your Customer Service experience and People Leading knowledge to support our high performing team. You will interact and manage internal and external customer enquiries and relationships; either in person, through phone calls or through emails. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time.This is a Monday to Friday role, working a 38-hour week.No prior steel industry experience is necessary. We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service.What Will You Do?This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and customer service responsibilities, your duties will include:Developing mutually beneficial relationships with our customers via phone and emailBuilding a culture of continuous improvementcollaborating with a diverse range of internal stakeholders to ensure customer expectations and requirements are metCoaching, mentoring and leading a team of customer service advisors, driving a high performance culture that aligns with “Our Bond”Developing and implementing market strategies and campaigns in support of market development initiatives and sales activitiesMore About YouAs a highly motivated customer service team leader, you’ll bring:Experience in Team LeadershipExperience in best practice sales & marketing processes, tools & systemsExperience in Account management and service of customersA tertiary or technical qualification in a related disciplineExperience in new product/service development or launch of sameWhat’s in it For YouOngoing training and career development opportunitiesEmployee benefits with discounts on health and wellbeing products and servicesTeam lunchesTeam building activitiesEmployee Assistance ProgramIf you are a self-motivated individual with a passion for delivering exceptional customer service, we would like to hear from you. Join our team and immerse yourself in an engaging, dynamic work environment.Come and discover us at bluescope.com/life-at-bluescope/careers.Together we can make a world of difference.Applications close Wednesday 29th January 2025