Transactional Quality Manager - Travel Vertical - US Hours

 Review and approve the sampling strategy that suits the business requirement Decide on the Calibration Process and variance target Review and approve the Quality Standard Document Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams) Ensure that the Quality Process adheres to the Quality Standard Regular Performance Review of QA/AM/DM Conduct skip level meetings with the advisors and QA’s Attend Learning Academy Training and BPET Training roadmap for self development Complete the Green Belt certification and role roadmap Drive high impacting six sigma and Lean Projects Mentor team members to improve performance and behavior Understand VOC/VOE and implement actions to improve the performance on them Participate in WNS BPET initiatives Achieve QNS target through Quality Initiatives Regular interaction with clients and maintain good relationship Mentor Yellow Belt & White Belt projects in the team Deploy standard Quality Framework Initiate and mentor vertical level initiative Assist the Operations team during migration in terms of base lining and QA identification