Customer Onboarding Specialist - B2B SaaS

Some practicalities:Location: 5 Days a week in Cape TownWorking Hours: Eastern Standard Time (EST) – 2:30 p.m. to 11:00 p.m. (your local time)In this position it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training and webinars.As an Easygenerator Onboarding Specialist, you will: Onboard new customers so that they can successfully publish their (first) courses.Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.Help to optimize and develop our current onboarding process.Be an advocate for our customers and their voice internally.Manage a small portfolio of customers to help them succeed in their eLearning projects.Qualifications:Excellent command of English languageBachelor degree or higher0-1 years of relevant working experienceNatural ability to teachExcellent listening- and organizational skillsAdditional InformationAI-First Company - Easygenerator is an AI-first company, not only in the products we build, but in how we operate internally. You’ll get hands-on experience with the latest AI technologies, be trained on how to use AI to work smarter, and develop a future-proof skillset that will keep you ahead in the years to come. Betting your career on a company like Easygenerator means growing with the future of tech from day one.What we Offer:Join a dynamic, international team (40+ nationalities) in a fast-growing scale-up where you can make an immediate impact.Career framework and growth coaching.Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quick