Account Manager – Journals & eBooks (South Africa)

We are seeking a dynamic and results-driven Account Manager to lead the growth of our Journals and eBooks business in South Africa and other southern African countries. This role will focus on expanding institutional sales, managing key accounts, and strengthening high-value relationships, particularly with SANLiC (South African National Library and Information Consortium). The ideal candidate will be responsible for driving a 20% year-on-year growth, ensuring deeper market penetration, and implementing strategic account management initiatives aligned with regional business goals.Key Responsibilities:1. Account & Relationship ManagementServe as the key relationship manager for SANLiC, negotiating deals, renewals, and strategic partnerships.Cultivate strong relationships with university libraries, research institutions, and government bodies to expand our footprint.Act as a trusted advisor to institutions, guiding them on emerging trends in Open Access, digital learning, and research dissemination.Engage with Vice Chancellors, Library Directors, Research Heads, and Procurement Teams to ensure long-term customer retention.2. Business Growth & Revenue ManagementDevelop and execute a strategic account plan to increase eBooks and journal subscriptions across academic institutions, corporates, and government sectors.Achieve 20% growth over last year’s revenue by identifying new business opportunities and upselling to existing clients.Drive adoption of Read & Publish (R&P) agreements, ensuring alignment with evolving Open Access (OA) policies.Work closely with global and regional teams to implement pricing, bundling, and subscription models that maximize revenue.3. Market Development & Strategic InitiativesIdentify and engage with potential consortium partners, universities, and professional bodies to drive adoption of Taylor & Francis digital resources.Collaborate with marketing and product teams to position eBooks and journal collections effectively in the South African market.Provide market insights and competitive intelligence to shape future account strategies.4. Internal Collaboration & ReportingWork closely with internal stakeholders, including marketing, editorial, and customer service teams, to ensure seamless client engagement.Track account performance, pipeline health, and market trends, providing regular reports and forecasts to leadership.Participate in regional and global account management meetings, sharing best practices and strategic inputs.