Guest Service Agent

The RoleWe are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.In this role you will;Provide exceptional service during check-in, check-out and throughout the guest stay;Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;Ensure procedures are followed in relation to guest confidentiality and safety;Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.