Assistant Night Manager

We are looking for an Assistant Night Manager who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.As a Part Time (could lead to full time) Assistant Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.Balance accounts at the end of each day and post any outstanding charges to guests’ accounts.Lead by example when attending to guest requests. Be proactive and resourceful.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.Monitor training and offer guidance to employees whilst on shift.Assist in all areas of the hotel during peak times to eliminate potential issues.Responsibility for the health and safety of all patrons, guests and staff members.Carry out Night Audit and End of Day ProceduresHold responsibility and accountability for the efficient operation of the hotel during the hours of 11.00pm and 7.00am.