Customer Service Representative

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.The OpportunityOur Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Tweed Heads. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.Reporting to the Customer Service Supervisor, this is an exciting opportunity to work in a busy office environment and demonstrate your passion for exceptional customer service. Enjoy a competitive salary package including annual bonus, generous super as well as various health and well-being initiatives including Employee Assistance Program.What Will You Do?Being the face of Lysaght for our customers, you will:interact with our customers over the phone, email and in person at the trade counter managing quotes, projects, orders, design, and queriesfollow-up on quotations and inquiries converting these into sales opportunitiescollaborate with internal stakeholders including, warehouse, transport, procurement, and sales departments to ensure customer expectations and requirements are metnurture and grow relationships with customers to uncover new business and sales opportunitiesresolving issues and seeking ways to improve the customer’s experienceMore About YouWith your positive attitude and willingness to develop yourself in the role you will need to bring:excellent communication skills – and being able to build effective relationshipsa high attention to detail is a MUST, focus and ability to complete multiple tasks simultaneouslya strong customer focus with the ability to resolve issuesa team-oriented mindseta willingness to grow and develop yourselfa dependable and reliable work ethicWhy BlueScope​As we’re creating strength for the future through our people, products and solutions, BlueScope supports you to build your expertise within a safe and positive team environment. At BlueScope, you’ll:​Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.​Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.​Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and we encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​ At BlueScope, we offer work-life flexibility through our B-flex program.It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​Come and discover us at www.bluescope.com/auscareers​Join us, creating strength for the future.Applications close Friday, 11th April 2025.