Reservations Team Leader

This is an exciting opportunity to join our friendly and passionate Reservations team!You'll be managing reservations for Pullman, Novotel, and Ibis at Sydney Olympic Park, where no two days are the same. Reporting to the Reservations Manager, the Reservations Team Leader plays a key role as one of the first points of contact for our guests.Our Reservations Sales Agents:Accurately and efficiently receive and process guest reservationsCommunicate with our guests via phone and emailConsistently provide professional and friendly serviceRecommend property facilities and assist guests with information and special requestsTake initiative to respond in a timely manner to all guest relations concerns, or escalate concerns where required to the relevant department/managerSupport the Reservations Manager with onboarding and training of new team membersDrive Hotel Brand Standards as well as LQA Premium & Upscale Standards within the teamAssist the Groups team with loading reservations, managing rooming lists, and preparing quotations when requiredDemonstrate strong time-management skills to ensure high-priority tasks are actioned promptly by the team