Senior Dispute Resolution Specialist - Investments and Advice

We have fantastic career opportunities for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Investments and Advice team, including the rapidly evolving cryptocurrency space.As a Senior Dispute Resolution Specialist, you willApply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, good industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently.Review complex complaints from consumers and small businesses that have not been resolved directly with the financial firmWork with customers to gather information and understand the core issuesDetermine key issues and investigate where further information is required from complainants and third parties and produce written decisions in plain EnglishUnder our Investment and Advice jurisdiction, we consider a range of complaints relating to Investments and financial advice matters we consider cover a range of products including:Derivatives and hedgingManaged investmentsSecuritiesSelf Managed Super FundCrypto currency