Night Auditor

Key Responsibilities:Assist the Night Manager with end-of-day auditing and balancing for all hotel outlets.Ensure the highest standard of guest service during check-in, check-out, and throughout their stay.Accurately manage guest accounts, reservations, and billing using Opera Cloud.Maintain communication with all departments, handling guest inquiries and requests promptly and professionally.Operate the switchboard, manage wake-up calls, and ensure proper message delivery.Reconcile daily transactions including credit cards and F&B outlet reports.Prepare reports and express check-out envelopes for the next day’s operations.Promote hotel facilities and upsell services to enhance guest experiences.Adhere strictly to security protocols, ensuring guest confidentiality and hotel safety.Maintain a tidy, well-stocked front desk and complete nightly checklists and reports.