Industry Insights Omnishopper (Analytics)

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.  RESPONSIBILITIESSummarize data in tables, charts, and graphsAnalyze and interpret sales data and consumer data + One NielsenIQ portfolio dataDeliver final reports and presentations (category overview as well as issue-based) building a story and final recommendationsReview data for errors and inconsistenciesUse internal tools and data sourcesFollow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectationsInteracts with client staff on routine issuesLead client meetings and presentations over the phone and in-personIndependently discusses analysis design to best answer client questions with CBP/clientDiscuss design and calculate the Quantified Business OpportunityDrive time/cost-effectiveness on the projectRun meta-analysis/cross COE projects to increase the team’s expertise and visibilityMentor junior team members as well as provide guidance to peersSupport meeting the COE objectives as a wholeInspire peers and co-workersIdentify sales opportunities at client and  pass to CBP