Hotel Services Manager

We are offering a base salary of $77,646.31 + superannuationProvide efficient, friendly and professional service to all guests.Lead by example when attending to guest requests.Show efficiency in constantly striving to provide total customer satisfaction.Take initiative to ensure that interactions with our customers are positive and productive.Work together with trust so that Ambassadors and Management meet the goals of the departments.Treat customers and Ambassadors from all cultural groups with respect, sensitivity and transparency.Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.Supervision and support of the Front Office team and other departments when required.Ensure that suitable manning levels are maintained at all times across the hotel. Authorize roster changes as required.Ensure department policies and procedures are understood by all employees and demonstrated in tasks performed.Ensure effective communication of new and updated information regarding policies, rates and general hotel information.Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.Be proficient in the use of all front and back-office equipment. Ensure preventative maintenance programs are in place. Ensure all areas are maintained tidy and organized at all times.Implement training programs for all employees, conduct induction and skills training.Benefits, Rewards, MotivationsIndustry benefits worldwide on accommodation, dining and lifestyle services.Access to daily discounted coffee and Ambassador dinning menu. A unique training platform to enhance your skills and knowledge.