Employer Operations & Transitions Specialist

Join an Award-Winning Fund Provider Support Exceptional Member and Employer OutcomesCreate A Service Experience that is Industry Best PracticeSydney Located Hybrid Working - Blend of Sydney CBD Office / Home Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds. We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.The purpose of the Employer Operations & Transitions Specialist is to support exceptional Member and Employer outcomes, by leading and representing Rest Super in creating a service experience that is industry best practice as well as ensuring subject matter expertise (source of truth) is applied for Rest products and services in a compliant manner. This includes monitoring activity and alignment between our legal obligations and product rules and those which are being performed by our suppliers.Provide support to our employer administration team with complex employer administration queries.Establish a robust framework for onboarding new employers and members.Work with the Operations Team and internal Rest stakeholders and suppliers to:ensure documented rules are always maintained and distributed to ensure compliance.identify opportunities for delivering improved service and providing digital service and administration subject matter expertise to the broader Rest business where required.Respond to stakeholder queries effectively across the internal Rest team and our business partners.Provide relevant and timely reporting.Lead and drive change initiatives and activities with internal and external stakeholders to support in the enhancement of the transition experience of employers and members.Deliver transition/reclassification subject matter to internal Rest stakeholders and contribute to the design and execution of member and employer solutions.Develop relationships with onboarded employers to establish trust and confidence in the transition process and the Rest brand.Meet with external employers to deliver solutions and operational supportEscalate and control service failures to the Head of Operations and First Line Risk Managers as incidents arise.Identify and implement initiatives (ie small projects) that the business has prioritised and provide Subject Matter Expertise for larger projectsSupport updates to Rest’s digital channels (Web, App, Live Chat and Member Access)