Eaton’s ES AMER ARS division is currently seeking a Customer Order Specialist. This role will take place at our facility in Sumter, SC. We are able to offer relocation assistance for candidates in the United States.The expected annual salary range for this role is $52499.97 - $76999.96 a year. This position is also eligible for a variable incentive program.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.What you’ll do:
Schedule orders for production maintaining scheduling of items to quoted cycle times, reviewing backlog, and expediting critical orders, reconcile customer requested ship dates with product line standard lead times and manufacturing capacity utilizing MRP (OMS and Allocation System) as well as Microsoft Excel to accomplish scheduling.
Respond and prioritize all communication with the Service Level Agreement timeline.
Provide support during Customer interfacing, Sales, and production calls to support teams with current order status.
Review and process change notices, DNSB4 dates, manufacturing credit holds and ensure white status is cleared for production delivery.
Maintain general order information for archives, order files and correspondence manually and electronically as it relates to customer schedule and dates.
Reconcile AS400/Vista and Production schedule prior to due date by the utilization of order management functions such as VISTA, Order Management System (OMS), AS400 and Bid Manager computer systems.
Collaborate Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and legal departments in an effort to drive order issue resolution and customer satisfaction.
Communicate in a timely manner with Material Planners on order information, rescheduling to accomplish specific customer requests and requirements.
Work within Service Level Agreement on all communication paths, support expedite options, and scrub general orders to ensure clear communication between departments.
Update and ensure quality for reports including but not limited to DPAS, Ship Short, customer accounts to meet customer requirements.
Crosstrain in all Switchboard Order Entry Specialist activities to provide support as well as on-the-job training in your product line.
Provide backup where required to cover other Order Entry Specialists/ CER’s when needed.
Comply with all safety rules and procedures. Understand and meet all departmental safety objectives and goals, including 5S, GEMBA, STOPS and MESH.
Exhibit a strong adherence to quality by continually seeking methods of improvement for all functions of the position. Ensure quality of all inputs and data to ensure the production process adequately meets Eaton’s quality guidelines including reconciling systems to provide clean order management.
Exhibit strong analytical and problem-solving skills so as to resolve any obstacles or delays that may occur in the production process.
Qualifications:Required (Basic) Qualifications:
High school diploma or GED from an accredited institution and 3 years’ experience in a Customer Service function OR Associates degree in business administration, office administration or related.
Must be legally authorized to work in the United States without company sponsorship now and in the future.
No relocation benefit is offered for this position. Only candidates residing within the immediate area of the Sumter facility (50-mile radius) will be considered for this position. Active Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
Experience in the customer service function with a focus on manufacturing and product knowledge.
Experience working with Manufacturing Resources Planning systems.
Working Knowledge of Panelboards and Switchboards assemblies.
Skills:
Proficient with computers and programs including Microsoft Office (Outlook, Word, Excel).
Willing to work flexible hours in support of business needs.
Exhibit strong analytical and problem-solving skills to resolve any obstacles or delays that may occur in the scheduling process.
Must be a self-starter capable of working with minimum supervision and capable of solving accounting, material and internal problems as unusual circumstances arise during interface with manufacturing, shipping and accounting.
Assists in orienting other departmental personnel in the function of Supply Chain
Frequent contact with shipping for confirmation and routing information.
Extensive inter-departmental contacts concerning status of material, production schedules and quality of product.
Additional Information:
Demonstrated ability to successfully manage multiple priorities, analyze complex problems and implement solutions.
Ability to convey the appropriate sense of urgency throughout other plant functions to support unique or unusual customer needs.
Proactively integrate Continuous Improvement and Lean Manufacturing concepts, as they specifically relate to Business Process Improvements, to daily tasks.
This position requires a high level of responsiveness and proactive problem solving to reinforce enterprise-wide goal of providing world-class customer satisfaction.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.