File and Administration Assistant (Medico Legal)

Job DescriptionThe File and Administration Assistant is responsible for tracking, compiling, cross-referencing and preparation of all pre-appointment documentation in line with Lex Medicus’ agreed timeframes. The File and Administration Assistant ensures the quality of pre-appointment documentation in line with Standard Operating Procedures, expert preferences and legislative/jurisdictional requirements. The File and Administration Assistant provides excellent customer service, timely resolution of issues and supports in the provision of factually accurate and timely reports.The role includes but is not limited to;Pre-appointment checking, chasing and preparation of all report files;Pre-appointment preparation of templates for experts and transcribers;Provide exceptional customer service and product/service information;Resolve emerging problems and handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, record customer interactions and escalation;Support the Clinic Coordinator in management of reception on day to day basis;Greet and sign in experts and examinees to Lex Medicus’ offices.