Portfolio Reservations Manager

We are seeking a highly motivated and detail-oriented Portfolio Reservations Manager to join our dynamic team at Novotel Melbourne South Wharf. As a Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each and every one of our guests. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.Your key duties include:Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contactEnsure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunityWork closely with Portfolio Director of Revenue and regional team on all aspects of revenue maximisation across all distribution channelsPrepare yearly forecasts of occupancy and revenue in conjunction with ManagementReview all group business strategies ensuring the optimal market mix is achievedEnsure open communication is provided to Reservations Team of any days where bookings may be a concernOpen and close room types, rates and allotments in order to maximise revenue and occupancyAssist rate strategy, development and implementation to achieve property and Company goals.Prepare and follow monthly objectives to increase occupancy and revenueWorking alongside Sales team and ensure clear communication between teamsProviding additional support and ad hoc basis to our sister properties, when needed