Performance & Quality Lead

We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and are looking for a Performance & Quality Lead who will be responsible for ensuring that business performance requirements defined in the DBFO contact are clearly defined, measured, tracked and reported. Key responsibilities of this role will be: Implementation and management of CPS business ISO90001 compliant Quality Management System, policies and procedures to deliver the requirement of the DBFO contract and also drive efficient internal business quality and reporting.Development and delivery of Business Improvement Plan that supports the overall strategy.Implementation of a robust internal audit and review procedure and plan to effectively evaluate and identify improvement opportunities across all areas of the CPS organisation and ensure compliance with applicable standards and regulations, such as but not limited to the Highways Act 1980, Standards for Highways, Design Manual for Roads and Bridges, NEC contract forms.Proactively monitor key performance and contractual metrics and indicators to facilitate proactive intervention prior to non-conformances occurring.Management of the process of performance reporting in line with contract requirements, including collating monthly KPI information as well as quarterly and annual reporting required by the business and contract.Support of client liaison and stakeholder management to respond effectively to escalated performance and quality concerns.Management of the process of Performance Point Events (PPE) and Investigations, promoting the use of self-policing of compliance as well as ensuring that compliance issues raised by CP or NH are properly investigated and addressed in collaboration with the relevant business unit.collaborate across the business and with stakeholders to support a programme of business improvements and the delivery of the business strategic improvement targets, applying Lean/6-Sigma principles are applied to improve business efficiency and drive continuous improvement.