Veolia Water Technologies & Solutions (VWTS) - Engineered Systems - is seeking a key member of our
Field Service Management team in the South region (TX/LA/OK/AR) leading a team of two to five
professional field leaders and a broader team of operators. Our ideal candidate has an industrial or
technical background, preferably in water and wastewater treatment solutions with experience in
customer and account management as well as managing a team.
Key CharacteristicsLead fulfillment of the VWTS Field Service activities within the assigned customer baseManage contracts and operations at customer sites ensuring safety, contract compliance, and financial performanceResponsible for lifecycle management of all assets within the assigned customer base, ensuring the team has necessary tools and skills to prevent failures and deterioration of equipmentResponsible for all Field Service operational metrics including EHS, quality of service, utilization, profitability and cost to serveDuties & ResponsibilitiesDevelop and drive business strategies across the assigned portfolioCollaborate with Sales and Commercial Engineering teams to support business growthResponsible for building, developing and holding responsible for day-to-day fulfillment of the field service teamsPartner with HR and Training Team for staffing activities including recruitment and trainingOwn development of strong succession plans for the assigned teamFoster a culture, and drive continuous improvement within the assigned teamDemonstrates excellent EHS standards and follows policies/procedureLead process improvement, restructuring and business transformationOptimize workflows and processes for efficiency and cost-effectivenessCollaborate cross-departmentally to align operations with organizational objectivesPlay a significant role in long-term planning, project status reporting, and implementing change control processesReview Voice of Customer survey results and own closure of identified deficienciesDrive timely closure of customer issues or audit findingsCommunicate with leadership and supporting functions and request necessary resources when something is off target