Job Summary
We are seeking a detail oriented, friendly, and reliable Operations Manager to oversee our daily operations and in our property management office. Our office manages short-term (vacation) rentals, which is the bulk majority of the position, but there are also some annual rentals to handle as well. The ideal candidate will possess strong leadership skills as this role requires you to work independently, and maintain self-motivation. As an Operations Manager, you will play a critical role in enhancing operational efficiency, improving guest experiences and satisfaction, and ensuring there are minimal mistakes made requiring correction by the Broker-in-Charge.
Responsibilities
Assisting potential guests with questions regarding rental units
Updating website with new photos/information as needed
Assisting guests with making reservations via phone and email
Processing payments and filing guest paperwork accurately
Creating weekly check-in packets/welcome gift bags
Checking guests in, providing them with all information needed
Handling guest inquiries and/or complaints in a courteous manner
Checking out guests and notifying housekeeping
Confirming linen/equipment rental with local vendors
Marketing/promotion of available units on social media
Qualifications
Previous experience working in an office environment, property management or vacation rentals preferred
Availability to work 9:00 - 4:30, Monday through Friday
Availability to work Saturdays, March - October for tourist season (check in/check out day) from 9:00 - 4/5/6:00 — will get 1 day off mid-week of choice during this season
Excellent communication skills, both written and verbal
Ability to manage multiple tasks simultaneously
Reliability and punctuality
Knowledge of Surfside Beach area and its attractions is a plus
We are a small, locally owned business; performing job duties as expected is recognized and rewarded with merit increases. We encourage you to apply for this opportunity as an Operations Manager with us!
Please send your resume for review, we are hoping to start interviewing next week.