Vacancy caducado!
Please send/submit your resume in WORD format if you are interested in this Deskside Support Specialist opening with our client in Lancaster SC. The position is primarily 100% on-site in Lancaster SC (29720) Title: Deskside Support TechnicianTerm: Full TimeLocation: Lancaster SC (29720) - 100% On-site
Compensation: $50K - $62K + EXCELLENT benefits, great 401K match and discretionary bonus No Visa transfer, sponsorship or C2C available for this client. Roles and Responsibilities:- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- Upgrade various hardware and software
- Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion. Provide end user training where required.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support teams where necessary.
- Accurately record, update and document requests using the Helpdesk system.
- Install and configure new IT equipment.
- Maintaining the integrity of the security of the network including remote access, password access, file access, intruder access, and protection against malware
- Performing user analysis, trouble shooting problems, and following through to resolution
- Develop and maintain end-user documentation of various software and procedures.
- Escalate problems and issues to management or vendors as needed
- Providing support of the highest technical level for home office and remote employees
- Perform other assigned duties as may be required in meeting company objectives
- Communicate effectively with other departments within the organization and function within a team environment.
- Regular attendance is required.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community
- Working knowledge of networking concepts & technologies, Operating System technologies, Security concepts
- Systems knowledge, documentation and methodical problem solving skills
- Must be customer service oriented
- Excellent verbal, telephone, and written etiquette
- Proven ability to follow instructions, work under supervision, and multi-task
- Effective and efficient troubleshooting and problem solving skills
- Must be reliable and possess good organizational skills
- Ability to lift, move and inspect computer terminals, servers, switches, routers, printers and related equipment
- Ability to enter and access information from a computer
- Capable of sitting for prolonged periods of time at a computer screen
- Ability to operate general office equipment such as computers, copiers, fax, etc.
- Works in office conditions but may be required to visit other department locations with data processing and related communication equipment
- Associates degree in Computer Science (BS preferred) and/or equivalent technical certification with a minimum of 2 years of Information Technology work experience in a LAN/WAN environment.
- Industry recognized technical certification such as a Microsoft MCSE, Network +, Server+ or A+ preferred but not required.
- Working technical knowledge of network and PC operating systems, including the most current Desktop and Server operating systems.
- Working technical knowledge of current network hardware, protocols, and standards, including hardware RAID, Active Directory and TCP/IP.
- Hands-on hardware/software troubleshooting experience.
- Able to install, support, and troubleshoot server and PC hardware components and peripherals.
- Prior experience with a helpdesk ticketing system.
- Prior experience working with imaging software to configure and deploy computers.
- Prior experience troubleshooting multifunction-printers
Vacancy caducado!