Senior Ocean Import Customer Services Representative

Operational Responsibilities:Ensure smooth and timely freight process flow.Prepare various documents for international transportation.Coordinate with our contracted vendors in procuring services.Ensure accurate and timely client and vendors billing.Ensure accurate and timely data entry into our operating system.Interact with our customers in arranging their international import shipments, meeting customer service standards.Always meet compliance and regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.Understand department process flow, constantly looking for areas of improved efficiency.Ensure all customers standard operating procedures are followed as per Customer SOP.Work with the team on meeting KPI standards, as per the company’s procedures.Monitor shipment reports to ensure total customer satisfaction. Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures.Follows customer's standard operating procedures and proactively notifies customers of any issues.Consistently meets KPI standards, as per company's procedures.Obtaining clearing instruction and commercial invoices upstream to enable the brokers to frame the entry.Continuously adding the Customer GCI’s (Account number) the clearing instruction tool on the South African GBO Exception Dashboard.Direct shipments or manual take-on's to be captured immediately for client visibility.Ensure ANF (arrival Notices) for FCL are received 5 days prior to vessel arrival.LCL ANF’s is 7 days prior vessel Arrival.Daily follow up on exception management section on the CHB Workboard (Entry Holds drilldown).Daily usage of the CHB Workboard and relevant drilldowns.Monitoring entries and chase on urgent shipments with the brokers.TNF (send instructions to the carrier / transporter) immediately once released.Usage of Shipshape to process cargo dues.Understanding of the shipping lines requirements regarding the releases.Charges to be requested upstream to avoid late billing.Event codes updated in sequence once the shipment is customs released (ODR for original bill. /seaway bill. FRL to release the freight, PDS and PDC for Cargo dues). Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.Properly provisions service provider charges to avoid reserves.Obtaining the charges upstream.Freight charges to match the recap.Billing worksheet to be completed in full, selecting the correct transporters and protecting all the cost.Customer Information tab on the Billing worksheet to be kept up to date with contact information.Understanding of the ROE to eliminate currency fluctuations.Checking of the GCI (Customer Account number) prior to billing.Checking the quotes if no rate profile has been compiled.Understanding o the GL codes in CFIT.KPI for billing is 72-hours after release (RLS).Understanding of the INCOTERMS and how to retrieve EDI invoices.Understand CIA shipments and Expeditor’s requirements.Understanding of Paid not billed queries.Continuously add the Customer GCI’s (Account number) to the Invoice Document Pack Mailing tool South African GBO Exception Dashboard.