For many of our guests, staying at Disney's Hilton Head Island Resort is a dream come true. Our Night Auditor/Front Desk Hosts and Hostesses help bring those dreams to life by creating special memories and a home-away-from-home experience for each of our guests every day.Responsibilities :The Night Auditor performs the duties of a Front Desk Cashier as well as other specific night audit duties. Front Desk Cashiers are responsible for greeting the guest, completing the guest registration process and communicating hotel services. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties include balancing and filling night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.Greet Guests proactively, exhibiting the high level expected of Disney show quality. Complete registration process by inputting and retrieving information from rooms computer system. Handle cash, foreign currencies, credit card transactions, traveler checks, and discounts; collect other forms of payment. Balance cash bank. Answer telephone, input message into computer and post room charges and rebates. Hands on use of fax machines, copiers, Federal Express mail machine, and printers. Will stand in one spot for long periods of time. Assist and problem solve room-related issues for the guest. Involvement with multiple guests and tasks simultaneously. Luggage assistance. Will work outdoors as needed.Basic Qualifications :
You must be at least 18 years of age to be considered for this role.
Qualifications also include an ability to lift and carry 25 pounds, availability to continue product education and ability to complete daily cleaning duties.
Candidates should exhibit strong organizational skills and an outgoing personality in addition to a positive, friendly, helpful attitude toward cast members and Guests to maintain the world-class quality of the Disney experience.
This is a part-time position, and requires FULL AVAILABILITY for any shift, a minimum of 3 days per the week, including overnights, and holidays.
Shifts will typically be overnight hours.
Preferred Qualifications:
Bilingual preferred
Additional Information :Our hourly Full-time cast members enjoy a broad and very valuable range of benefits for being part of the Disney family! If you join the team, you can expect to receive:
Disney Aspire – an education program that covers 100% of tuition at network schools
Discounted meals during work shifts
Discounts at Hilton Head Island eateries such as New York City Pizza, Giuseppe’s, and Scott’s Fish Market
Complimentary theme park admission for full-time and part-time positions after two weeks of employment
Discounts on merchandise at Disney’s Hilton Head Island Resort and at Walt Disney World Resort
Location: Hilton Head Island,South CarolinaJob Posting Company: "Disney's Hilton Head Island Resort"The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.