Vacancy caducado!
Job Summary Implements strategies and common solutions; supports and maintains customer technologies on computer systems with the goal of improving the customers' ability to leverage technology to support the business; operates systems on multiple platforms; uses associated software and hardware products including installing, configuring, and testing system software; monitors system capacity and performance; analyzes, resolves, and documents problems; researches and recommends enhancements to the infrastructure; plans disaster recovery procedures; provides technical consulting on the use and integration of applications into the organization's infrastructure
Principal Duties & Responsibilities • Meets with user staff to understand business requirements; provides operational support to all business partners to include all forms of end user computing devices • Serves as the subject matter expert in performing complex maintenance and support of most customer products; works on projects as a project team member or lead, and may participate in project planning and requirements • Troubleshoots and analyzes complex issues/problems specific to a broad range of infrastructure products and networking components; documents solutions and builds checklists for team use; provides on-the-spot training with clients and practices proactive knowledge-sharing • Researches, evaluates, and recommends hardware and software technologies to support business initiatives • Participates in the development and communication of solutions for client service improvements, including but not limited to documenting instructions, process improvements, solutions, technical articles, white papers, and proposals • Provides basic-to-complex support on a broad range of products; acts as the subject matter expert in certain areas; escalates problems appropriately and monitors and maintains ownership of issues to ensure problem resolution; works on projects/systems/issues of small-to-medium complexity; provides daily operations support and maintenance for network systems • Installs new software, hardware, upgrades, and peripheral devices; installs, configures, and maintains network components • Performs other related duties as required Education & Experience Required- Bachelor's Degree Computer Science, Information Systems or related field
- Zero to two or more years of work desk, computer operations or related experience
- Working knowledge of basic-to-complex hardware and software products, problem-solving, and troubleshooting skills
- Knowledge of the latest technologies obtained by attending training and conferences
- Standing, walking, crouching, bending as necessary in the movement of PC peripherals, such as desktops, printers, etc. with moderate lifting of approximately 25 pounds
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
Vacancy caducado!