Job Description:Job Title: Client Access ManagerLocation: Columbia, MODepartment: Client Access ServicesEmployment Type: Full-timeShift: Mon-Fri 8am-5pmJob Summary:As our Client Access Manager, you'll play a vital role in ensuring the success of our teams and the growth of Burrell Behavioral Health. You'll oversee and support our Client Access Supervisors and teams, providing coaching, training, and guidance to help them thrive. Your expertise will also be leveraged to drive process improvements, innovative solutions, and exceptional client experiences.The Client Access Manager position offers…
All-Inclusive Employee Benefits Package - A robust full-time employee benefits package encompassing health, dental, vision, retirement, disability, life insurance, wellness program, and more
Telemedicine – 24/7 phone, web, or mobile app medical, behavioral health, & dermatology visits
Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
Paid Time Off - 29 days per year including vacation & holiday pay
Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting healthy, joyful workforce engagement
Key Responsibilities:
Directly oversee and support Client Access Supervisors and their respective teams
Collaborate with Client Access Supervisors to identify areas of opportunity in workflow, processes, and personnel
Provide coaching and training to Supervisors and Client Access Representatives.
Conduct yearly evaluations of direct reports and provide feedback
Set obtainable team and supervisor goals and expectations
Review the accuracy of Client Access Supervisors' timecards and time off requests
Continuously review processes with all levels of Client Access management
Represent Revenue Cycle and Client Access in a professional, collaborative, and relevant manner to support innovation
Represent Burrell in a professional, collaborative, and relevant manner to external vendors
Develop, implement, and manage reports and audits related to client overall experience and accuracy
Conduct onsite visits/observations biweekly or as needed
Ensure Supervisors are conducting weekly onsite visits or as needed
Provide documented feedback and communication with regards to staff development and coaching opportunities
Qualifications:
High School Diploma, GED, or Hiset
2 years experience in a customer service / administrative leadership role preferred
Valid driver's license and reliable transportation
Strong organizational and leadership skills
Excellent written and verbal communication skills
Ability to work effectively in a fast-paced environment
Strong attention to detail and analytical skills
Familiarity with behavioral health industry and regulations preferred
By joining our team as a Client Access Manager, you'll have the opportunity to make a meaningful impact on our organization's success while developing your leadership skills and expertise.Client AccessManagerLeadershipOperationsHealthcare AdministrationBehavioral HealthCustomer ServiceWe are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.Burrell is a Smoke and Tobacco Free Workplace.About BrightliBrightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees