Full-Time Customer Service Representative
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring a positive experience. The ideal candidate will have strong communication skills, a passion for client service, and the ability to communicate clearly and professionally. Bilingual candidates are encouraged to apply.
Raincoat Claims Consulting helps businesses handle complex workers’ compensation and OSHA claims. You will spend your day talking with businesses by phone, providing information, answering questions, and coordinating follow-up calls or meetings with our consultants.
If you are comfortable on the phone and enjoy helping people, we encourage you to apply.
Job Location: Remote
Hours: 9:00am-5:00pm
Duties
-Make outbound phone calls to businesses using provided lead lists and online research.
-Clearly introduce Raincoat Claims Consulting and explain the basics of our services.
-Answer basic questions and collect or verify contact information.
-Schedule and coordinate follow-up calls or meetings for our consulting team.
-Perform accurate data entry to keep client records up to date.
-Follow up with businesses as needed to maintain communication.
-Collaborate with team members to ensure a smooth handoff and positive experience for potential clients.
Experience
-Previous experience in customer service, phone outreach, or a similar role is preferred but not required.
-Comfortable making outbound calls and speaking with businesses in a professional manner.
-Proficiency in data entry with strong attention to detail.
-Strong verbal and written communication skills in English; bilingual abilities are a plus.
-Familiarity with basic computer tasks, email, and standard office software.
Benefits
-Generous paid time off.
-Uncapped commission opportunities.
-Supportive environment with room to grow.
-Stable full-time hours with clear expectations.
We know the right people make all the difference. If you are dependable, enjoy talking with others, and want to grow with a supportive team, we invite you to apply and learn more about what we do.
Raincoat Claims Consulting is an Equal Opportunity Employer.