Product Program Manager

Brightspeed has an exciting opportunity for a Product Program Manager to join our rapidly growing team! As an individual contributor you will be responsible for technical and non-technical program management and JIRA support. You will work closely with IT and Business stakeholders to ensure alignment of processes and visions.  The principal purpose of this role is to ensure consistent program management, on time product release and effective communication for all programs assigned.  This position will report to the Sr. Manager Product & Platform Innovation – Governance.As the Product Program Manager, your responsibilities will include:Product Program Management for Mass Markets, Enterprise & Wholesale including Sales, E. Commerce, Network & Field Operations, Customer Care, Marketing, and Finance programs:Lead the domain to develop and drive Product TSA exit related strategies, requirements, ORT and implementation in alignment with business strategiesSupport the Product Innovation team by managing assigned targeted efforts to completionResponsible for aligning cross-functional teams to implement transformational initiatives, ensuring seamless integration and minimal disruption to daily operationsPrimary point of contact for stakeholders, subject matter experts, and business partners for all product programsResponsible for program management including resource alignment, plan creation, timelines and tracking; issue escalation and resolution; progress documentation and status report preparation and (metrics, summaries, etc.) communication in both formal and informal settingsResponsible for identification and delivery of product requirements to IT includingDescribing the need of the business / customer or the characteristics of the proposed system from the viewpoint of the product or platform’s end userRequirements are written in a manner that IT can actionProduct requirements are handed-off to IT according to program timelineAligns product end users to define Acceptance Criteria based off the product requirements including, minimal viable product, go / no go criteria, and contingency planningResponsible for driving program execution ensuring high quality and end product meets the measures of successEnsures completion of assigned complex programs within budgetary and scheduling guidelinesCoordinates with IT to review and provide feedback for high level designs and demosPartners with training to identify content needs and ensure all end users are properly trained before product deploymentDrives Operational Readiness in collaboration with Go / No Go facilitation includingVerification that product meets acceptance criteria before the general audience deploymentCross Functional test plan, timeline, resource management and roles & responsibilitiesBusiness Validation Testing and Operational Readiness Testing supportCommunication detailing progress, issues encountered, top priority defects and overall health of the product or programGo / No Go criteria, facilitation and communicationPartners with IT to provide product implementation support including:Cross Functional resource management and roles and responsibilitiesPost deployment defect and enhancement management, stakeholder support and training Communication of deployment activities, results, outstanding issues, and post deployment handoff activitiesResponsible for delivering continuous improvement, quality, and productivity from the customer / stakeholder’s perspectiveStrategic Planning and Team SupportDrive long-term modernization and product advancement planning and execution for Sales (Mass Markets, Enterprise and Wholesale), Operations, Customer Care, Marketing, and Finance programsDrive successful execution of product programs in alignment with Brightspeed’s Strategic Long Range Growth PlanPartner with business stakeholders to identify, evaluate and prioritize areas for improvement within the product programs, driving modernization, efficiency, speed, quality, transformation, and innovationDemonstrated exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the businessSupport management of day-to-day operations of the Product Innovation team including domain program roadmap, executive leadership deck preparation, communication cadences, team meetings, people & culture initiatives, project / program gap coverage, etc.