Operations Technician III

Brightspeed is looking for an Operations Technician III to join our team! As an Operations Technician III you will monitor and maintain the ethernet/IP networks. Your responsibilities will include opening trouble tickets and working the repair of network equipment/facilities with field operations, tech support, and other work groups. Knowledge of equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Takes the lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Has thorough understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, other NOC centers, off-net providers, and customers.As An Operations Technician III your responsibilities will Include: Maintaining excellent acknowledgement and response time to alarms and customer callsProviding high quality documentation of network failures and maintenance activityEstablishing factual data to allow management and vendors to understand the problem and prevent reoccurrenceAnalyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations Managing and correlating multiple trouble reportsCommunicating with internal customers and others in a repair situationProviding Tier I/II support in platforms supportedManaging and guiding restoration bridges during outage conditionsProviding direct support to technicians in restoration activities associated with alarm and/or outage conditions of ethernet elementsInteracting with all Tier repair teams and initiating internal/external escalations, as necessaryProviding follow up and closure of assigned trouble ticketsWorking in 24x7 environment and may need to work evenings, nights and/or weekends and holidaysKnowledge and experience in network architecture of ethernet network services and systemsBasic knowledge of ethernet technology platforms, including lower level applications and associated technologies and configurationsKnowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plusProficiency in interpersonal communications, particularly with up and downstream personnel at all company levelsEffective oral, written and presentation skills, including proficiency in the Microsoft Office program suite