Seeking individual to fill our service writer position
Successful applicant will receive a generous compensation and benefits package
Please respond with resume or work/salary history
-Prefer previous customer service experience but will train right candidate
Service Writer Position responsibilities include:
Writes and sends invoices
Writes and sends estimates
Coordinates with Yard Managers to schedule boatyard services for customers.
Oversees customer contact regarding scheduling, job completion, and issues.
Oversees quality control of repairs.
Updates General Manager on daily work schedule, personnel, equipment, facilities and customer concerns/issues/feedback.
Communicates with customers about services recommended to keep boat/motor in best working condition.
Learns service management software and QuickBooks
Calculates boatyard fees and collects and processes cash, check, and credit card payments from customers.
Tracks and bills contractor and customer visits to yard.
Orders job supplies.
Opens and closes the boatyard offices; provides customer service by answering phones and e-mails providing a variety of information about boatyard services.
Minimum Qualifications:
-High school diploma or equivalent.
-Valid driver's license
Knowledge of:
Microsoft Office including Excel and Word software.
QuickBooks
Boatyard, operations, policies and procedures.
Principles and practices of scheduling, and records management.
Customer service standards and protocols.
Basic construction, hull configuration, maintenance and operation of sail and power boats.
Workplace safety and security.
Skill in:
Being organized and detail oriented.
Operating in fast-paced environment.
Making independent decisions.
Providing effective customer service and dealing tactfully and courteously with customers.
Establishing and maintaining cooperative working relationships with customers and co-workers.
Operating a personal computer utilizing standard and specialized software.
Scheduling, collecting and compiling data, and preparing reports and other documents.
Entering data into a computer system with skill and accuracy and maintaining electronic records and files.
Active listening and communicating effectively verbally and in writing.
Coordinating activities with other departments.
-Prefer previous customer service experience but will train right candidate
Please respond with resume or work/salary history